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LATE POLICY

• Please provide at least 48 hours notice for canceling or rescheduling appointments. Appointment reservation requires a credit card on file for all services. Cancellations with less than 48 hours notice will result in 50% charge of the service fee. No shows or cancellations within 24 hours will result in 100% charge of the service fee.

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• We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our day by delaying the service provider for their guests who come in on time.

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• Arriving late may result in a shortened appointment to prevent delays for others. Please be aware that if you are running late for your appointment, please call us so we can try to accommodate your appointment as best as possible. It is under our discretion based on the services booked and how late you are, if the service will be cut short or if we have to reschedule completely. We may not be able to provide the service for which you had scheduled and a fee will apply.​

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• All new client color & hair extension services require a consultation which is free of charge. We can then schedule your appointment after your consultation. If you do not cancel your consultation within 48 hours, a $25 service fee will be charged.

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• We very much appreciate your business and compliance with our policies.

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PROTECTIVE CLOTHING RECOMMENDATIONS

• Robes are provided for our guests to change into for all chemical treatments. We recommend removing your shirt and hanging it up in the guests bathroom to protect from possible color stains. Robes are provided in the guest bathroom. Please be advised that Charleston Beauty Collective is not responsible for lost or damaged items. 

 

CHILD POLICY

Due to COVID precautions and liability issues, children are prohibited in the salon.

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• We understand that how challenging it is finding time for yourself. Our salon is not child proof. Please understand that our concern is the safety of your child. Young children/babies in carriers/strollers may not be placed near the service areas due to risk of tripping or children held in the lap due to possible risk of contact of chemicals.

 

• If you are unable to arrange for child care, we will have to reschedule your appointment. If you do not notify us within 48 hours, cancellation fees will be charged.

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• We strive to create an enjoyable salon experience for all guests including reducing COVID exposure as much as possible. Thank you for understanding.

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REFUNDS/EXCHANGES

• There is a 7 day redo policy for hair (covers execution error, not change in what is agreed upon at initial consultation or service). All retail products and hair extensions are final sale and non-refundable.

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RIGHT TO REFUSE SERVICE

• Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.